Refund Policy

Key Policy Points

  1. No Refunds

    • Items are not refundable.
    • Exchanges are available under certain conditions.

  2. Exchanges

    • Exchanges are accepted only if the item is not worn, remains in its original packaging, and is returned within 7 days of delivery.
    • If an item is received after 7 days, no exchange or refund will be processed.

  3. Damaged or Incorrect Items

    • In case of a damaged or incorrect item, the customer must return the product to us.
    • Customers are responsible for return delivery charges.
    • Upon receiving the item, we will replace it with the correct or undamaged product.

How to Initiate an Exchange

  1. Contact Us

    • Email: wecare.ivyra@gmail.com
    • Provide your order number and details of the issue.

  2. Return the Item

    • Ship the item back to us using a secure and trackable service. Ensure it meets the conditions outlined above.

  3. Replacement Process

    • Once we receive the item and verify its condition, we will process the exchange and send the replacement to you.

       

    • For any questions or assistance, please reach out to our customer support team.

      Thank you for choosing IVYRA 

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